our Answers to Common Questions
FAQs
do you offer free estimates?
While we are happy to perform a free collision consultation, creating an accurate collision repair estimate often requires a thorough damage assessment, extensive repair procedure research and may involve partial disassembly.
Will you repair my vehicle according to OEM (manufacturer) procedures, even if insurance doesn’t fully cover it?
Yes. We repair vehicles according to the manufacturer’s (OEM) procedures to ensure repairs are performed safely and correctly—even when insurance does not fully cover the cost. We believe your vehicle deserves to be repaired to the manufacturer’s standards, not the insurance company’s budget.
Do you have OEM certifications or I-CAR Gold Class status?
Yes. We are an I-CAR Gold Class Repair Facility and hold multiple OEM certifications, ensuring our technicians, equipment, and repair processes meet the standards set by vehicle manufacturers. Visit our home page to learn more about our OEM certifications.
How long will the repairs take?
There is no average turn around time for collision repairs. There are many factors involving extent of damage, insurance cooperation and possible parts delays. However, we strive for clear and open conversation, to ensure you feel in the loop at all times!
Are you an independent shop, or do you have a direct repair relationship with an insurance company?
We are an independent, family-owned collision repair facility—we are not a Direct Repair Program (DRP) shop for any insurance company. This allows us to work directly for you and focus on repairing your vehicle properly, safely, and according to OEM procedures.
Will you use OEM parts, aftermarket parts, or recycled parts—and why?
We use OEM parts whenever available and appropriate for the repair. OEM parts are designed specifically for your vehicle and help ensure proper fit, function, and safety. We do not use aftermarket or recycled parts simply to reduce repair costs. If insurance does not cover the cost of OEM parts, we will explain your options so you can make an informed decision about your vehicle’s repair.
why is my car totaled?
In North Carolina, if the damage exceeds 75% of the retail value of the vehicle, the insurance will deem it a total loss. This is a determination of the insurance company, not the Repair Facility.
What do i do if my car totals?
1. You decide not to fix the car. The Insurance company will move the car to an auction yard and sell it for salvage.
2. We decide the car is repairable and you would like to have it fixed. The insurance company pays you the retail value of the vehicle, less the salvage value and deductible (if applicable). The remaining amount may be used to fix the car at the shop of your choosing.
Do you have the proper equipment and ability to measure the unibody or frame of the vehicle?
Yes. We have the proper equipment and training to accurately measure your vehicle’s unibody or frame after a collision. Proper measuring helps us identify hidden damage and verify that the vehicle is restored to the manufacturer’s specifications—an important part of a safe, quality repair.
what if my insurance company doesn't pay for my repairs
Navigating insurance claims can be rather tricky, while we are hopeful your insurance company will take care of you as it's loyal client, there are still negotiations that had to be had between us and your claims handler. We work with you, our loyal customer, to make sure you are not responsible for any insurance short pays.
how do i get a rental?
As long as your claim has you approved for rental coverage, we will assist in setting up your rental vehicle.
